In order to communicate with patients overseas, MDabroad needed an international messaging solution that works regardless of country or mobile carrier, could help reduce calls and emails while making agents more efficient, and offered enterprise-grade data security. They ultimately partnered with LivePerson to implement the world’s most popular messaging app — WhatsApp.
“WhatsApp makes it easier for users to ask questions, for healthcare providers to collaborate with us, and for our agents to efficiently manage both.”Scott Rosen, CEO
Live Person published our case as a successful business case for their technology. Read the case study HERE.